Last updated 25 May 2021

Your Privacy

Cranfield Alpacas respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [cranfieldalpacas.com] (the “Site”). Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site. 

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. 

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted. 

Collection of your information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data 

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

Derivative Data 

The information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

All financial information is stored by our payment processor, Square and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data 

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Data From Contests, Giveaways, Forms and Surveys 

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Site
• Updating your preferences or unsubscribing from the links provided in all marketing emails we send via Mailchimp [link to Mailchimp’s privacy policy].
• Contacting us using the contact information provided below

Use of your information 

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site [or our mobile application] to: 

• Administer sweepstakes, promotions, and contests. 
• Compile anonymous statistical data and analysis for use internally. 
• Create and manage your account.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you. 
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
• Increase the efficiency and operation of the Site.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Notify you of updates to the Site.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Request feedback and contact you about your use of the Site. 
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.

Security of your information

We use administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

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Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Cranfield Alpacas
35-37 Cranfield Road
Kilkeel
BT34 4LJ
Northern Ireland